This privacy policy (“Policy”) sets out how 12Stays.com (“12Stays.com”, also identified by “we” or “us” or “ our”) uses and protects any information that you give us when you use this website/ mobile application (individually and collectively, “Platform”). 12Stays.com is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this Platform, be rest assured that it will only be used strictly in accordance with Policy. Please note that our Policy is subject to change at any time, and we may not be able to provide you prior notice. To ensure you are up to date with the policy please review this page periodically. This policy applied to current and former visitor and customers of our platform. By visiting and/or using our Platform you are accepting and consenting to the practices described in this Policy.
We learn, collect, and store your personal information (that we consider necessary) when you use our Platform. We use this information to provide you with a safe, efficient, smooth, and customized experience, which includes, without limitation, displaying contents such as recommended products that might interest you and communicating with you about your orders, new products, and latest promotional offers. This allows us to provide specific services and features that most likely meet
your needs, customize our Platform to make your experience safer and easier, and enable third parties to carry out technical, logistical, and other functions on our behalf. Here are the types of information we gather :
We receive and store the information you explicitly provide to us. This includes personal information such as your user name along with your password, your name, address, telephone number, e-mail address and other contact information, date of birth, gender, financial information such as bank bank account information, credit/debit card of other payment instrument details and any other information that you provide during your time on the Platform. You may choose not to provide certain information, but this could prevent you from taking full advantage of our
Platform’s various features.
Whenever you interact with our platform, we automatically receive, record, and analyse information from your browser or device, which includes, without limitation, your IP address, geolocation data, device identification, “cookie” information , the type of data and/or device you are using to access our Platform, information about your mobile device, including a unique identifier for your device and purchase history; which we sometimes aggregate with similar information from other customer to create features such as best-selling products, products you viewed or searched for, products you may like. We may also use browser data such as cookie, flash cookie, or similar data on certain parts of our Platform. We may use software tools such as JavaScript to measure and collect session information, including page response time download errors, length of visit to certain page, page interaction information(such as scrolling, clicks, and mouse-overs), and search results, and other personalised content, to give you the best possible shopping experience on our Platform.
We may receive information about you from third parties, such as social media services, commercial available sources, and business partners. If you access our Platform through a social media service or connect a service on our Platform to a social media service, has the right to share with us and any other information or content you have made public in connection with that social media service. Whenever you access the Platform or contact us through social media services, you authorize us to collect, store, analyze and use such information in accordance with this Policy.
Articles on this site may include embedded content(e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited other website. These websites may collect data about you, use cookies, embed, additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Cookie Usage
A cookie is a small file that we, after obtaining your permission, transfers to your computer’s hard drive through your web browser. This files help us recognize your browser and respond to you as an individual, as well as provide personalized feature and advertisement based on your web needs, like, dislike and behavior on our Platform. You can choose to accept or decline cookies. The help menu on most browser will tell you how to prevent browser from accepting new cookies and deleting/disabling existing cookies. However, disabling/deleting our cookies could prevent you from taking full advantage of our Platform’s various features.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we obligate to keep for administrative, legal, or security purposes.
The security of your information is very important to us. We use adequate security policy, rules, and technical measures, as require under applicable law, to safeguard and protect your information from unauthorized access, improper use of disclosure, unauthorized modification, and unlawful destruction or accidental loss. However, we shall not be responsible for any breach of security or any action or any
third parties that receive users personal data or event that are beyond our reasonable control including acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security
and encryption, etc.
Our platform may contain third-party advertising and links to other websites. Once you use these links to leave our Platform, we do not have any control over that website. Hence, any information you share whilst visiting such sites is not governed by this Policy and we would not have been responsible for the protection/privacy of such information.
Should you have any query, reach out to us at : support@12stays.com